Dawn Ladd

Customer Service Representative

Dawn is on our CSR Team, she joined us in the summer of 2020. She has a background in Zoo Keeping Technology, having studied in Colorado Springs, Colorado and completed internships at the Cheyenne Mountain Zoo and at an Emergency Clinic. She has also managed an independent pet store specializing in tropical fish and exotic reptiles here in Calgary.

She has had a lifelong love of nature and the outdoors, and in more recent years developed a passion for seeking out and photographing birds. She enjoys live music, and she loves travelling, whether she is using that time to explore Alberta's backroads, or packing a bag and heading off to a more distant destination.

She shared her life with Bart, a Mini Dachshund, for nearly 19 years. She now shares her life with a teenage daughter, a Mini Pin named Tia, a pair of 14-year-old Vietnamese Mossy Tree Frogs, and an 11-year-old Brazilian Black Tarantula named Dazey.

Last Updated: June 4, 2021


Southpointe Pet Hospital is committed to doing our part in protecting our community from the spread of COVID-19. To allow us to continue operating during the pandemic, we have implemented a CLOSED DOOR POLICY effective December 10, 2020.

The details of this policy are outlined below:

Services such as nail trims will be temporarily unavailable as we focus our efforts on urgent cases. If your appointment is not of an urgent matter and can be postponed, we ask that you please reschedule to free up space for patients that need immediate attention.

Hours of Operation
Monday to Thursday: 8:00 am – 8:00 pm
Friday: 8:00 am – 6:00 pm
Saturday: 9:00 am - 5:00 pm
Sunday: Closed

Thank you in advance for your patience and understanding as we work through this situation together.


The Team at Southpointe Pet Hospital