Dawn Ladd

Customer Service Representative

Dawn is the newest part of our CSR Team, having joined us in the summer of 2020. She has a background in Zoo Keeping Technology, having studied in Colorado Springs, Colorado and completed internships at the Cheyenne Mountain Zoo and at VCA Emergency Clinic. She has also managed an independent pet store specializing in tropical fish and exotic reptiles here in Calgary.

She has had a lifelong love of nature and the outdoors, and in more recent years developed a passion for seeking out and photographing birds. She enjoys live music, and she loves travelling, whether she is using that time to explore Alberta's backroads, or packing a bag and heading off to a more distant destination.

She shared her life with Bart, a Mini Dachshund, for nearly 19 years. She now shares her life with a teenage daughter, a Mini Pin named Tia, a pair of 13-year-old Vietnamese Mossy Tree Frogs, and a 10-year-old  Brazilian Black Tarantula named Dazey.


Southpointe Pet Hospital is committed to doing our part in protecting our community from the spread of COVID-19. To allow us to continue operating during the pandemic, we have implemented a CLOSED DOOR POLICY.

For the safety of our staff, clients and our entire community, ONLY ONE CLIENT WILL BE ALLOWED TO ACCOMPANY THEIR PET INTO THE BUILDING AT A TIME, and A MASK MUST BE WORN TO ENTER.

When you arrive in our parking lot, please remain in your vehicle and call (403) 532-0085. Our staff will advise you on when you can enter for your appointment, or deliver prescriptions and food orders to your vehicle. For safety reasons, please be prepared to pay with CREDIT or DEBIT, as cash will not be accepted. If you do not have a phone or if your animal is experiencing an emergency, please knock on the door to alert our staff.

As of June 29, 2020, we are resuming normal scheduling of non-urgent appointments, including annual exams, vaccinations, spays and neuters with clients present.

Hours of Operation
Monday to Wednesday: 8:00 am – 8:00 pm
Thursday to Saturday: 8:00 am – 6:00 pm
Sunday: Closed

Thank you in advance for your patience and understanding as we work through this situation together.


The Team at Southpointe Pet Hospital