Last Updated: December 14, 2020

COVID-19 ALERT

Southpointe Pet Hospital is committed to doing our part in protecting our community from the spread of COVID-19. To allow us to continue operating during the pandemic, we have implemented a CLOSED DOOR POLICY effective December 10, 2020.

The details of this policy are outlined below:

Clients are no longer allowed inside our facilities.
We ask that you arrive at least 10 minutes prior to your scheduled appointment time. When you arrive in our parking lot, please remain in your vehicle and call (403) 532-0085. One of our team members will meet you on the sidewalk outside the hospital to bring your pet inside. Please wear a mask when engaging with staff, no exceptions.
You must remain in the parking lot while we treat your pet. Doctors will be calling from an unknown number to discuss findings, please make sure you can receive such calls. Please remain present in the parking lot during your appointment time, so we can communicate with you in a timely fashion.
If you are experiencing any symptoms, please reschedule your appointment or send someone else to bring in your pet. Please ensure that the designated person is registered in our files.
Curbside Pick-Up will remain for all food and medication orders. Please call ahead to place your orders. We will call you when they are ready for pick-up.
Payment over the phone with credit/debit is preferred. We are not accepting cash at this time.

Services such as nail trims will be temporarily unavailable as we focus our efforts on urgent cases. If your appointment is not of an urgent matter and can be postponed, we ask that you please reschedule to free up space for patients that need immediate attention.

Hours of Operation
Monday to Wednesday: 8:00 am – 8:00 pm
Thursday to Saturday: 8:00 am – 6:00 pm
Sunday: Closed

Thank you in advance for your patience and understanding as we work through this situation together.

Sincerely,

The Team at Southpointe Pet Hospital

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